May 1, 2020 Update

Planning Ahead for Live Conferences

We look forward to the time when we are able to welcome you back to our live conferences.

When you are ready to attend one of our conferences, you will see that a lot has changed. Social distancing and cleaning procedures that have now become a way of life for all of us are now the standard for how we will run our conferences. Our events will continue to offer unparalleled access to market leading intelligence and to the facilitation of a global exchange of expertise and now with a greater focus on the safety, health and well-being of all our guests.

As C5 Communications and our partners begin to look forward to live events in the late summer and fall months, we are committed to building and enhancing the planning and preparation with a view to offering our guests a safe place for live conference delivery.

Steps taken to protect our attendees:

Enhanced Communication
  • Advance communication to all attendees on what to expect and prepare for at the conference: from registration to conference materials to room layout to food and beverage options and more.
  • Education and training for the C5 team to ensure we provide a safe and secure conference experience.
  • Distribution of local health-resource information in advance of the event.
  • Ongoing communication and advance planning with the venue regarding enhanced cleaning and sanitizing measures, response strategies and other onsite protocols.
Increased Cleaning and Sanitation
  • Placement of hygiene stations throughout the conference including the registration area, meeting spaces and high frequency areas.
  • Availability of personal hygiene and safety products including facial coverings where available.
Reduced Touchpoints
  • Reduction of the physical distribution of onsite materials.
  • Food and beverage options that ensure minimal handling and exposure. For example, buffets and water/coffee stations will not be offered.
Safety and Physical Distancing
  • Physical distancing protocols such as limiting attendance, directional signage and markers throughout the conference.
  • A conference room layout with planned seating for appropriate physical distancing.

We continue to work closely with our venue partners to ensure the safety of our attendees. Please check back frequently as we monitor and evolve our plan in the weeks ahead.


April 22, 2020 Update

A special message from C5 Group Inc.


March 30, 2020 Update

Letter from the COO

To the C5 Group of Companies’ Community,

Due to COVID-19, we are all facing an unprecedented global impact and we are actively involved in conversations about this constantly changing situation. The safety and security of our attendees, speakers, sponsors and staff members remains C5 Group of Companies’ top priority.

As a global conference provider, we are in the process of gathering feedback and evaluating different scenarios for all of our events in the next several weeks to determine the best decision for each event, including postponement, cancellation or other alternatives. We are making final decisions as soon as possible and we ask for your patience as we navigate this challenging reality.

We would like to extend our sincere appreciation to all who have already given so much to support to our events:

  • Our conference chairs
  • The impressive line-up of speakers and panelists
  • Our diverse and loyal attendees
  • Our outstanding and supportive partners, sponsors and exhibitors

With nearly 40 years serving our various markets, we are dedicated to all of you and are diligently working to make the right decision for each of our communities.

We will be posting updates to this page as they become available. Thank you for your ongoing support!

Best Regards,

Ellen Jensen
Chief Operating Officer
C5 Communications

Still have questions? Click here to view our FAQ.


March 8, 2020 Update

The C5 Group of Companies including The Canadian Institute, American Conference Institute and C5 Communications is closely monitoring the situation and working with our venue partners to ensure the safety of our attendees, speakers, exhibitors, and staff. This, as always, remains our number one priority.

Our events are currently adhering to best practices and guidelines set forth by the WHO as well as local and national public health authorities according to the countries in which our events take place. In cooperation with our event partners and venue we will be taking all sensible steps to ensure that our conferences are proceeding safely and successfully.

  • Our venues are providing comprehensive daily cleaning schedules including the monitoring of commonly-used facilities, public and event space on a more frequent basis
  • We are adding signage regarding hygiene at key locations
  • We are following government guidance, which is to have good hand and respiratory hygiene and have introduced hand sanitizers at key locations around our conferences
  • We are monitoring World Health Organization and Centers for Disease Control announcements

We strongly urge our participants to review and refer to the WHO protocols as well as local and national health guidelines related to the country in which their event takes place. Furthermore, we encourage those that are travelling to check any local travel advisories prior to making arrangements.

For any concerns, inquiries, or information about alternative participation formats, please contact the event Customer Service team.


FAQs

Where can I find your latest company updates on COVID-19?

Our latest updates can be found here. We will be regularly updating this page.

Why has the conference been postponed?

After careful consideration and discussion with our key partners and input from our faculty, sponsors and delegates, we have decided to reschedule some of our events. As you can appreciate, we have made this decision out of an abundance of caution given COVID-19 concerns. The safety and security of our attendees, speakers, sponsors and staff members remains C5’s top priority.

When will the new dates for a conference be announced?

We are working diligently with our venue partners, speakers and sponsors to confirm new event dates as quickly as possible. Each conference is unique with different factors to consider but we are hoping to have new conference dates to announce within 2 weeks of postponement. Please watch for a notice in your inbox, visit our websites (www.CanadianInstitute.com, www.AmericanConference.com and www.C5-online.com) or our LinkedIn pages (The Canadian Institute, American Conference Institute and C5) for updates.

Do I need to re-register for the new dates?

All existing conference registrations will be automatically transferred to the new conference dates. Should you wish to update or change your conference registration, please contact our customer service department. Over the coming weeks, we anticipate a high volume of calls and emails, and appreciate your patience as we work hard to respond to all inquiries.

Will registration fees be refunded?

As noted above, your registration will automatically be moved to the new dates. Due to the COVID-19 situation, we understand that travel and attendance at a conference may be uncertain. As a result, we are offering more flexible options with regards to our cancellation and substitution policies. If you do need to cancel due to a travel ban or based on regional concerns, we will provide you with a full credit for a future event.

What about flight/travel arrangements and hotel reservations?

Travel, flight arrangements and hotel accommodations are the responsibility of the attendee. We recommend you contact the airline, hotel or travel agency directly to understand their policies, transfer options and what penalty fees may apply.

I have already cancelled my registration and want to re-register. Will I get a refund for a cancellation fee I was already charged?

Any registrants who had previously cancelled their conference registration who would like to rebook for the new conference dates will be credited any cancellation fees already paid.

Will the event agenda change now that it’s been postponed?

We don’t anticipate conference agenda changes. We remain committed to delivering high quality conferences and will be working with our speakers and sponsors to confirm schedules and make any necessary adjustments to the conference programming. New updated agenda details will be shared on each conference website, via email, and our LinkedIn pages (The Canadian Institute, American Conference Institute and C5).

What is being done at the conference venues to ensure prevention of COVID-19?

In cooperation with our event partners and venue we will be taking all sensible steps to ensure that our conferences that will be proceeding do so safely and successfully:

  • Our venues are providing comprehensive daily cleaning schedules, including the monitoring of commonly-used facilities, public and event space on a more frequent basis
  • We are adding signage regarding hygiene at key locations
  • We are following government guidance, which is to have good hand and respiratory hygiene and have introduced hand sanitizers at key locations around our conferences

Speakers:

What if my schedule conflicts with the new conference dates?

We will contact all speakers via email to confirm the new conference dates (when available) and will make every effort to accommodate your schedule, including the possibility of remote/virtual participation. If you are no longer available to speak at the conference, we would appreciate your suggestions for alternate speakers.

I’ve submitted my session materials already. Do I need to re-do them for the new conference dates?

You may wish to update your materials as developments continue to unfold. Please rest assured that we can make any updated materials available to attendees. We appreciate the time and hard work in preparing the materials, and are committed to supporting your efforts. If you have any questions about your presentation or materials, please contact the conference producer directly. Event contact details can be found on each conference website.


Sponsors and Exhibitors:

Will sponsors/exhibitors be transferred to the new dates?

Yes, sponsors and exhibitors will be automatically transferred over to the new dates. Our business development team will reach out to you personally to confirm the transfer. If you have questions or challenges regarding this, please contact your business development representative directly. (Event contact details can be found on each conference website.)

What about services and products ordered as part of our sponsorship or booth?

We are currently working with our vendors and venue partners with the goal of making the transfer to the new dates as seamless as possible for our sponsors. We will share further information on this issue shortly. If you have questions, please contact your business development representative directly. (Event contact details can be found on each conference website.)