Attendee FAQ

Payment is due upon registration. We accept most major credit cards and bank transfers. If you require cheque payment, please contact customer service for details. Advanced/Early bookings made without payment will be reassessed at the next tier rate once the rate has expired. To ensure admittance, full payment must be received prior to the event.

All discounts, including group and special discounts, apply to Conference Fee only and do not apply to workshops or other add-ons. No two discounts or offers can be combined. All conference fees must be paid in full at the time of the order in order for any discount to be applied. *Group discounts are available only to individuals employed by the same organization and must be registered at the same time.

Group Pricing
1-2 No Discount
3-4 10% Discount
5-6 15% Discount
7 20% Discount
8+ Call: +44 (0) 20 4532 2313

*Group discounts may vary by event, please check the event page or contact our customer experience team for details.

If you wish to send a substitute participant in your place, you must notify us by email at least 10 days prior to the conference. Delegates may not “share” a pass between multiple attendees without prior authorization.

All cancellations must be submitted in writing and sent to enquiries@c5-online.com.

Date Cancellation Received Cancellation Fee
60+ days prior to conference start date Full Credit Memo* OR Full refund
Between 11-60 days prior to conference start date

Full Credit Memo*

OR

A refund of fees paid less the applicable cancellation fee as outlined below:

£250 plus applicable taxes for a conference in GBP
€350 or $350 plus applicable taxes for a conference in EUR or USD
£40 plus applicable taxes for product extensions in GBP
€50 or $50 plus applicable taxes for product extensions in EUR or USD
(inclusive of workshops, networking functions, masterclasses, etc.)

0-10 days prior to conference start date No refund

*Full Credit Memo – Fees will be held on account for 12 months from issue date. This credit is fully transferable to anyone within your organization and may be used towards any C5 Group (American Conference Institute, The Canadian Institute, C5 Communications) conference or product offering.

If you cancel a registration that included a complimentary or discounted product, the full cost of the complimentary or discounted product will be deducted from any eligible refund or credit memo (in addition to any cancellation fee assessed).

No credits or refunds will be given on the purchase of virtual event, on-demand products and recordings after access has been granted.

No liability is assumed by C5 Communications for changes in program date, content, speakers or venue. C5 Communications reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.

It is recommended that you arrive 1 hour to 30 min. before the start of the conference to register and receive your badge.

Conference participants will receive comprehensive conference materials prepared by the speakers. These materials are intended to provide the participants with an excellent reference source after the conference. Materials will be available for download approximately 2 days prior to the conference.

If you have not received your download link, please email enquiries@C5-online.com stating the name of the conference you are attending.

You can purchase these after the conference. Please contact our Customer Service Department or email enquiries@C5-online.com to place your order.

After registering and paying in full, we will supply you with a letter of invitation to take to the embassy. However, we do not take responsibility for arranging your visa or if the embassy rejects your application.

Please contact our Customer Service team at +44 (0) 20 4532 2313.

Our conferences are held in English, unless otherwise noted on the brochure. If you require interpretation facilities please let us know in advance, we will do our best to accommodate you.

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.

Yes, you may register onto workshops on site and our registration personnel will be happy to help you.

This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.

The hotel phone number is listed within the conference information. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.

The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information. Where possible, we would recommend staying at the hotel that the conference is hosted at, for convenience.

We often negotiate special rates on accommodation for delegates. Please refer to the conference brochure for details.

The dress code at the conference is business casual. The speakers usually come in business attire.

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering. We will do our best to accommodate your needs.

Conference participants will receive a comprehensive set of conference materials prepared by the speakers, as an excellent reference source after the conference. If you have paid and are unable to attend, the conference materials will be provided in electronic format by email.

Please contact our Customer Service Department or email enquiries@C5-online.com to request your copy if you have not received it.

Sponsorship FAQ


Our sponsorship packages are tailored to meet your individual organization’s needs. We work closely with our sponsors to identify their short and long term objectives and work hand in hand with them to develop a package that promises the strongest impact to your areas of focus. Whether your goal is to increase brand awareness; showcase services; develop new business relationships; grow or retain clients; or simply become more involved and visible in your marketplace, we are here to support you.

We pride ourselves on individually customizing sponsorship packages that will optimize your organization’s exposure and meet your business needs. Package options can include a selection of elements including: logo placement in print and online, a sponsorship/exhibitor booth onsite at the event, sponsorship of specific conference features ranging from lanyards, lunches or cocktails, event passes and a wider array of options. We are continuously searching for new ideas and are happy to explore new options with our sponsors as we tailor a package to their needs.

Please forward both an .eps file and a .jpg file for your company logo. When relevant, please include your specific brand guidelines. This will ensure that your logo is correctly displayed on relevant collateral.

When submitting your company description, please provide your information in plain text and include your company website URL. The length of your description will vary according to your sponsorship package. Refer to your sponsorship agreement for the specific length of the word profile that is included in your package.

Your sponsorship agreement details the terms of your package. Often we do include a link from our website to the home page of your website to accompany either your company logo or company description provided.

Absolutely! We are always looking to maximize your exposure and promote your conference sponsorship in combination with our marketing efforts. Your Sponsorship Representative can provide a reciprocal link for you to also post the conference on your website.

Please complete this form and we will contact you to discuss sponsorship opportunities for our upcoming events.

Partner FAQ


Our partnerships are completely personalized. They are built around achieving strategic goals. We work with organizations to address a variety of needs such as increasing brand awareness, reach or engagement; customer growth or retention; establishing thought leadership; or showcasing services.

We will work with you to come up with a mutually beneficial arrangement. Whilst every partnership is different, we ask for exposure to your members through your various touch points, such as email communication; inclusion in a newsletter; profile on a mailing; or featuring on your website.

Please forward both an .eps file and a .jpeg file for your company logo. When relevant, please include your specific brand guidelines. This will ensure that your logo is correctly displayed on marketing collateral.

Your partnership agreement details the terms of your package. Often we do include a link from our website to the home page of your website to accompany either your company logo or company description provided.

Absolutely! We are always looking to maximize your exposure and promote your conference partnership in combination with our marketing efforts. Your Marketing Manager can provide a unique URL for you to post a reciprocal link.

Please complete this form and someone will contact you to discuss partnership opportunities.